Returns

FAQ on returns

Are any items ineligible for return?

Items that have been washed or used are not eligible for return. Women’s underwear, nursing pads, as well as Toddler briefs/undies are final sale. All items purchased during a clearance sale are also final sale and not eligible for return or exchange

How do I return my order?

You may return any items that are unwashed and unworn, with tags attached and in original packaging except FINAL SALE items. All items must be returned within 45 days of being delivered to receive a refund or store credit. To request a return label,

How do I return for store credit?

Visit our return portal here. Enter your order number and postal code. Choose the item you wish to return. Select your reason for return. Click ‘Return Item’ at the bottom of the screen. Repeat steps 3-5 if returning additional items from the same or

How do I return for a refund?

Visit our return portal here. Enter your order number and zip code. Choose the item you wish to return. Select your reason for return. Click ‘Return Item’ at the bottom of the screen. Repeat steps 3-5 if returning other items from the same order. Onc

How do I exchange something from my order?

Thanks to the new features within our return portal you can exchange an item for a different size, color, or a new product. How to exchange for a different size. Visit our return portal here. Enter your order number and zip code. Choose the item you

How do I return or exchange a gift?

Visit our return portal here. Scroll to the bottom of the screen and click on ’Start Gift Return here’. Enter the order number and shipping zip code. Enter your information on the next page (email address, shipping address, and phone number). Choose

How do I return or exchange a gift without an order number?

Visit our return portal here. Scroll to the bottom of the screen and click on 'Start Gift Return here'. Click on 'Don't have your order information'. Enter as much information as possible into the form to help locate the original order, including the

Why am I being charged for my exchange?

We offer "Instant Exchange" for item exchanges that will allow you to exchange an item through the return portal and it provides up to 21 days to ship the item back. Your exchanged item will be shipped before the original item is returned. When using

I used a discount on my original purchase, can I apply it to the exchange?

If the items you bought were discounted because of a sale or other promotional discount, you will be credited the full retail price of the items when applying it towards your exchange order.

Can I apply a reward voucher or discount code during the exchange?

The return portal does not allow for current website promotions, discount codes or rewards to be applied to exchange orders.

I purchased my items from another retailer and need to return/exchange them.

If you purchased from a third-party retailer such as Amazon, Target, or a local boutique, you must return the product to that store, according to their return/exchange policy.