Route Package Protection

Frequently asked questions about Route Package Protection

What is Route Package protection and why do I need it?

Find answers to frequently asked questions about Route Package Protection

How do I file a claim?

You can one-click claim for shipping insurance through the email that Route sends you after you check out, or you can file here. Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

Lost Orders

An item is considered lost if it is never reported as delivered. This can also include orders that have been stuck in any shipping state OTHER than “Delivered." You may file a claim if enough time has been allowed for delivery to take place and it's

Damaged Order

If your item arrives damaged, unusable, or otherwise in an unacceptable condition from transit, you may file a claim right away due to damage that occurred during shipping. Please remember to include pictures of the item(s) and packaging. Damaged cla

Stolen Package

Route considers unreceived packages marked "delivered" as stolen. We ask that you wait 5 days from the day the package was marked delivered; it is common for packages to be scanned as delivered and not show up for a few days. Stolen claims must be fi

Doesn’t Kyte Baby already cover lost or stolen packages through their customer service?

We always try our best to serve our customers as quickly as possible, and while we will be able to assist you in most situations, working with shipping companies can oftentimes result in filing a claim which tends to be a lengthier process that may o

What if my package gets lost, and Route replaces it by ordering another new product for me, which also then gets lost? Does Route cover that too?

It does! When Route re-orders items for you, they are still covered by Route—so, even the second order is insured.

Routes Terms & Conditions

What are Route’s terms and conditions?. Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/. Is Route a licensed insurance company?. Yes. Route is a licensed insurance company with the biggest name in shipping insura