Kyte Baby Help Center

<span id="isPasted" style="font-size: 18px; font-family: Georgia, serif; color: rgb(28, 27, 27); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Route offers you &quot;peace of mind&quot; package protection for all of your orders at an affordable price. The cost to you&#x2014;to fully protect your package in the event that it is lost, damaged, or stolen&#x2014;is calculated based on the subtotal of the order and the partnership between Route and Kyte Baby<span style="font-size: 18px; font-family: Georgia, serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.<span style="font-size: 18px; font-family: Georgia, serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note that if you&apos;ve chosen Route Package Protection for your order and wish to opt-out, we can only cancel and refund the charge before the order is fulfilled.

Find answers to frequently asked questions about Route Package Protection

What is Route Package protection and why do I need it?

Route Package Protection

Why should I choose bamboo?

What size should I buy?

How should I care for my Kyte?

What are these marks/indentions on my new items? Are they damaged?

Why aren't my Print items as soft as my Solid items?

Why are my items pilling?

Are your products organic?

Do your products contain any allergens or toxic ingredients?

What are your snaps and zippers made from?

Are your products ethically produced?

When will items restock?

Why are there limited quantities or sizes in some products?

Why do some of your fabrics have a different feel?

Why do my items fit differently?

Product

How much is shipping?

When will my order ship?

Do you offer overnight shipping?

Can I combine my unfulfilled orders to save on shipping?

Do you ship internationally?

My order is lost or delayed in transit. What should I do?

Shipping

How do I return my order?

How do I exchange something from my order?

What should I do if my Kyte is damaged or defective?

Returns

How do I file a claim?

Lost Orders

Damaged Order

Stolen Package

Doesn’t Kyte Baby already cover lost or stolen packages through their customer service?

What if my package gets lost, and Route replaces it by ordering another new product for me, which also then gets lost? Does Route cover that too?

Routes Terms & Conditions

How are points and tiers calculated?

When do I receive my points?

How to redeem rewards

How long does my rewards status last?

What if I purchase under multiple emails, can those be merged into one account?

When do my rewards points expire?

Can I use more than one reward on a purchase?

Can I use rewards during sales?

How do I get points for reviews?

Can I return my order if I redeemed reward points for a discount?

How are Rewards applied to my order? What happens if a portion is refunded?

What sort of launches will I have Early Access to?

I am located in Canada, can I still earn and redeem points?

What sort of promotions will I have Early Access to?

Can I share my rewards with others?

Can I be removed from the Loyalty program?

Do I get points for purchasing gift cards? Do Redeeming Gift Cards Lower my Points?

Rewards

How do I add a gift message or receipt?

Can I edit my order?

Can I cancel my order or change my address after the 24-hour period has passed?

After placing an order, I noticed there was a promotion on the item(s) I ordered. Am I able to receive a price adjustment?

What is Route Package protection and why do I need it?Updated 2 months ago