Doesn’t Kyte Baby already cover lost or stolen packages through their customer service?Updated 2 years ago

We always try our best to serve our customers as quickly as possible, and while we will be able to assist you in most situations, working with shipping companies can oftentimes result in filing a claim which tends to be a lengthier process that may or may not be resolved with your desired outcome. Kyte Baby will not be able to issue a refund for any affected packages once they have shipped.

By purchasing shipping insurance with Route, completing a claim is only a click away, and allows you a claim resolution in a timely manner of either a replacement order or a refund.

Note: Replacement orders being provided are dependent on inventory availability.

Due to offering this additional service, opting out of Route Package Protection means that we are not able to provide compensation for orders that have been misdelivered (whether by the carrier or due to an incorrectly provided address) for those marked delivered and not received.