How are points and tiers calculated?
Points and tiers are calculated based on the order subtotal in USD (this does not include shipping, taxes or amounts paid for with Gift Cards).
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Rewards
Frequent Flyer Rewards
When do I receive my points?
Points will be posted as available in your account balance after a 3-day pending period from the order date/time.
How to redeem rewards
Reward points can be redeemed on the rewards page by selecting the amount/item you wish to receive. These redemptions will provide you with a one-time discount code in USD that does not apply towards tax or shipping. Any remaining balance that is not
How long does my rewards status last?
Once you are in Silver, Gold, or Platinum status, you will be in that tier for one year from the date you unlocked it. Make sure to keep interacting with our program to maintain your status (or even move up a tier!). We operate off a rolling year sta
What if I purchase under multiple emails, can those be merged into one account?
Unfortunately, the system will not allow us to merge multiple email accounts/purchases into one place. We recommend choosing the more active email address account to stick with for the future to have all your rewards in one place.
When do my rewards points expire?
Points will expire if there is no purchase activity within 12 months from the date of your last order or 12 months from the account creation if no purchase history.
Can I use more than one reward on a purchase?
Unfortunately, only one rewards voucher can be used per transaction. Rewards vouchers are only valid at checkout and we are unable to retroactively apply them on orders if they were not used.
Can I use rewards during sales?
Any sale that requires a discount code at checkout will not be eligible for reward redemption as only one discount code can be applied at checkout.
How do I get points for reviews?
Reviews will be verified before points can be awarded. Reviews have to be submitted via the review request email link, which is sent at random a few weeks after purchase.
Can I return my order if I redeemed reward points for a discount?
Yes, you can still return your order if you redeemed points towards the items. Returns are processed within 2 weeks of being marked as delivered. The points will then be applied back to your account 2-5 days after the return has been processed.
How are Rewards applied to my order? What happens if a portion is refunded?
When you use a rewards voucher to make a purchase, the voucher value will be distributed proportionally to all the items in your order. If an item from your order that had a rewards voucher applied, is refunded, you will receive the corresponding poi
What sort of launches will I have Early Access to?
Early Access to major launches like Fall and Spring will be granted to Gold and Platinum status members. Limited inventory events like LE launches will be excluded from Early Access.
I am located in Canada, can I still earn and redeem points?
Yes! As long as you have signed up for the rewards program you will start earning and redeeming points. Please note all points and redemptions are based in USD currency not CAD.
What sort of promotions will I have Early Access to?
Early Access to sitewide sales and select promotions will be granted to Silver, Gold, and Platinum status members. Limited inventory events like clearance sales will not be applicable for Early Access.
Can I share my rewards with others?
No. Rewards vouchers are non-transferrable. Customers found to be sharing, trading or selling their rewards will be removed from the program and their points will be voided.
Can I be removed from the Loyalty program?
The perks of the reward program (early access, referrals, point redemption, etc) is a privilege earned by our most loyal customers, and we love to offer this! Please note that if these benefits are abused (ie. purchasing only to resale at higher pric
Do I get points for purchasing gift cards? Do Redeeming Gift Cards Lower my Points?
Yes, you do earn points on gift cards purchased. However, due to a Shopify limitation, when these gift cards are redeemed, they lower the amount spent and, as a result, lower the amount of points earned.