Rewards

Frequent Flyer Rewards

How are points and tiers calculated?

Points and tiers are calculated based on the order subtotal in USD (this does not include shipping, taxes, or amounts paid for with Gift Cards).

When do I receive my points?

Points from purchases will be posted as available in your account balance after a 3-day pending period from the order date/time. Points from referrals will be posted as available in your account balance after a 7-day pending period from the order dat

How to redeem rewards

Reward points can be redeemed on the rewards page by selecting the amount/item you wish to receive. These redemptions will provide you with a one-time discount code in USD that does not apply toward tax or shipping. Any remaining balance that is not

How long does my tier status last?

Once you are in Silver, Gold, or Platinum, you will be in that tier for one year from the date you unlocked it. Make sure to keep interacting (must spend tier minimum within year) with our program to maintain your status or even move up a tier!. We o

What if I purchase under multiple emails, can those be merged into one account?

Unfortunately, the system will not allow us to merge multiple email accounts/purchases into one place. We recommend choosing the more active email address account to stick with for the future to have all your rewards in one place.

When do my rewards points expire?

Points will expire if there is no purchase activity within 12 months from the date of your last order or 12 months from the account creation if no purchase history. Once points have expired, we are unable to reinstate them.

Can I use more than one reward on a purchase?

Unfortunately, only one rewards voucher can be used per transaction. Rewards vouchers are only valid at checkout and we are unable to retroactively apply them on orders if they were not used.

Can I use rewards during sales?

Any sale that requires a discount code at checkout will not be eligible for reward redemption as only one discount code can be applied at checkout.

How do I get points for reviews?

Reviews will be verified before points can be awarded. Reviews have to be submitted via the review request email link, which is sent at random a few weeks after purchase.

Can I return my order if I redeemed reward points for a discount?

Yes, you can still return your order if you redeemed points towards the items. Returns are processed within 5-10 business days of being marked as delivered. The points will then be applied back to your account 2-5 days after the return has been proce

How are Rewards applied to my order? What happens if a portion is refunded?

When you use a rewards voucher to make a purchase, the voucher value will be distributed proportionally to all the items in your order. If an item from your order that had a rewards voucher applied, is refunded, you will receive the corresponding poi

What sort of launches will I have Early Access to?

Early Access to major launches like Fall and Spring will be granted to Gold and Platinum status members. Limited inventory events like LE launches will be excluded from Early Access. *Must be signed into account for early access

What sort of promotions will I have Early Access to?

Early Access to sitewide sales and select promotions will be granted to Silver, Gold, and Platinum status members. Limited inventory events like clearance sales will not be applicable for Early Access. *Must be signed into account for early access.

I am located in Canada, can I still earn and redeem points?

Yes! As long as you have signed up for the rewards program you will start earning and redeeming points. Please note all points and redemptions are based in USD currency, not CAD.

I am an international customer, are there any limitations to the rewards program for me?

As with customers in Canada, you will earn and redeem points as long as you are enrolled in the rewards program. However, shipping/VIP fulfillment discounts are only available to destinations within the US and Canada.

Can I share my rewards with others?

No. Rewards vouchers are non-transferable. Customers found to be sharing, trading, or selling their rewards will be removed from the program and their points will be voided.

Can I be removed from the Loyalty program?

The perks of the reward program (early access, referrals, point redemption, etc) are a privilege earned by our most loyal customers, and we love to offer this! Please note that if these benefits are abused (ie. purchasing only to resale at higher pri

Do I get points for purchasing gift cards? Do Redeeming Gift Cards Lower my Points?

Yes, you do earn points on gift cards purchased. Points will be issued to the email address used at checkout.

Will I receive points when using my Kyte Baby gift card?

Any amounts paid for with a Kyte Baby gift card will lower the subtotal amount spent and, as a result, lower the number of points earned. For example, if your order subtotal is $100 and you apply a $25 gift card you will only earn points on the remai

I redeemed a rewards voucher and cannot find it

Your reward vouchers are saved in your account for future use. To access the voucher code again, please log into your account, click on the Rewards tab, go to "Your Rewards" and click on the voucher. This will display your code, which you can copy an

How do I receive Birthday Points?

To add your birthday, log into your Kyte Baby account. Once logged in, go to the rewards tab and scroll down to find the “Happy Birthday” tile. Click on that tile and a pop-up will allow you to enter your birthday. After entering your birthday, click