Free returns and package protection FAQ
Offset provides unlimited returns for refunds, and when paired with Seel Worry-Free Delivery, you get affordable, all-in-one peace-of-mind protection for every order. No worries if your package is stolen, lost, or damaged in transit, as you will be a
We always try our best to serve our customers as quickly as possible, and while we will be able to assist you in most situations, working with shipping companies can oftentimes result in filing a claim, which tends to be a lengthier process that may
Lost Orders. An item is considered lost if it is never reported as delivered. This can also include orders that have been stuck in any shipping state OTHER than “Delivered." You may file a claim if enough time has been allowed for delivery to take pl
You can one-click claim for shipping insurance through the email that Seel sends you after you check out, or you can file here. Note: Make sure to have the Order ID we sent you or the Protection ID ready to use with the claim form.
It does! When Seel re-orders items for you, they are still covered by Seel Worry-Free Delivery—so, even the second order is insured.
Route’s terms and conditions are listed here: https://www.seel.com/terms/seel-worry-free-delivery-terms-and-conditions.
Yes. Seel is a licensed insurance company and the only provider in the space that has an NAIC number.