When to file a claimUpdated 15 hours ago

Lost Orders

An item is considered lost if it is never reported as delivered. This can also include orders that have been stuck in any shipping state OTHER than “Delivered." You may file a claim if enough time has been allowed for delivery to take place and it's well past the expected delivery date.

Domestic orders can be considered lost if it has not been delivered 10 days after fulfillment (30 days for international claims) and must be filed no later than 60 days from fulfillment.

Damaged Order

If your item arrives damaged, unusable, or otherwise in an unacceptable condition from transit, you may file a claim right away due to damage that occurred during shipping. Please remember to include pictures of the item(s) and packaging. Damaged claims must be filed within 15 days from the date it was marked delivered. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at [email protected] and we will be happy to work with you to remedy the situation.

Stolen Package

Seel considers unreceived packages marked "delivered" as stolen. Stolen claims must be filed within 15 days from the date it was marked delivered.

We encourage shoppers to check with neighbors or the post office as a first step; it is common for packages to be scanned as delivered and not show up for a few days. 

Please know that orders that are stolen with a purchase price greater than $500 will REQUIRE a police report.