Checkout +
Free returns and package protection FAQ
What is Checkout+ Package protection and free returns and why do I need it?
Checkout+ provides unlimited free returns for refunds, and all-in-one peace-of-mind protection for every order. No worries if your package is stolen, lost, or damaged in transit, as you will be able to file a claim and receive reimbursement within 1-
Doesn’t Kyte Baby already cover lost or stolen packages through their customer service?
We always try our best to serve our customers as quickly as possible, and while we will be able to assist you in most situations, working with shipping companies can oftentimes result in filing a claim, which tends to be a lengthier process that may
When to file a claim
Lost Orders. An order is considered lost if it is never reported as delivered. This can also include orders that have been stuck in any shipping state OTHER than “Delivered." You may file a claim if enough time has been allowed for delivery to take p
How do I file a claim?
You can one-click claim for shipping insurance through the email that Seel sends you after you check out, or you can file here. Note: Make sure to have the Order ID we sent you or the Protection ID ready to use with the claim form.
What if my package gets lost, and Seel replaces it by ordering another new product for me, which also then gets lost? Does Seel cover that too?
It does! When Seel re-orders items for you, they are still covered by Checkout+ Seel Worry-Free Delivery—so, even the second order is insured.
Seel's Terms & Conditions
Seel’s terms and conditions are listed here: https://www.seel.com/terms/seel-worry-free-delivery-terms-and-conditions.
Is Seel a licensed insurance company?
Yes. Seel is a licensed insurance company and the only provider in the space that has an NAIC number.