We strive to prioritize fast shipping, so orders are processed and sent to our warehouse immediately after they’re placed. Because of this, there is a narrow window available for cancelations. Our team does its best to accommodate these requests but
If you need to change your shipping address, please email us right away with “ADDRESS CHANGE” in the subject line and the correct address in your message. We will do our best to make the update, though we cannot guarantee changes before fulfillment.
Discount codes can be applied at checkout. Please ensure that you are logged into your account, or checking out under the email that the code was issued to. Enter your code into the box showing ‘Discount code or gift card’ and click Apply.
You can mark an order as a gift when an item is added to your cart, or within the “cart” section during the checkout process. Scroll to the bottom and select “Add Gift Note”, input your message, and save. Without gift wrapping, no packing slip will b
If you have been issued a code that is specific to your user account, please remember to use the exact email address associated with that code when you are checking out. If the code disappears after you log into your account or enter your email, it i
We are not able to honor price adjustments for purchases made outside of an active promotional period.
Yes! You can purchase Kyte Baby E-Gift Cards here. Gift cards are delivered to the email used at checkout (order confirmations are also sent to this same email). The email contains a unique code and instructions for how to redeem it. If you want the
In the event that your package is returned to us by the carrier, we will reach out for an updated address and resend the package when it arrives to our warehouse.
If your item becomes defective or damaged due to a manufacturing defect within the first 3 months, we will gladly help you replace the item. You must email a picture of the defect, batch ID tag, and proof of purchase to [email protected]. Damaged/def
If you purchased your product from a third-party retailer, you should contact them first. If they are unable to assist, you can reach out to our customer support at [email protected]. Please include your proof of purchase and photos of the damaged pr
When you make a purchase online, your credit card is not actually charged at that moment. The card processor checks with your bank or credit card issuer to first make sure you have enough available credit to complete the purchase. At that time, your
If you received the wrong items in your order please email [email protected] with a full photo of the incorrect item(s) you received and a photo of the tag displaying size/TOG rating along with your order number. If at all possible, please also send
If you are missing an item(s) from your order, please email [email protected] with your order number and a photo of the package your order arrived in - specifically where the bag was sealed. Our customer support team will assist you further.
If your package is returned to us by the postal carrier—whether due to an incorrect or incomplete address, an undeliverable location, an unclaimed or abandoned parcel, or any other delivery issue—we will resend your order. Please reach out to us with
If an item in your order is sold out, Kyte Baby reserves the right to issue a refund for that item. We will still ship the remaining items in your order as planned, ensuring you receive the available products as quickly as possible. If your entire or