Kyte Baby Help Center

Our products are steamed before being packaged, and during transit, the fabric may develop temporary marks or indentations from folding and pressure. Because our fabric is delicate and folded while warm, compression during transport can cause indentations or marks that appear to have a sheen or lighter color in the fabric.These marks are not defects and should disappear after the first wash. If you have any concerns, our customer service team is always happy to help.

Our products are steamed before being packaged, and during transit, the fabric may develop temporary marks or indentations from folding and pressure. Because our fabric is delicate and folded while warm, compression during transport can cause indenta

What are these marks/indentions on my new items? Are they damaged?

Product

Why should I choose bamboo?

Are your products ethically produced?

Do your products contain any allergens or toxic ingredients?

What size should I buy?

How should I care for my Kyte?

Why aren't my Print items as soft as my Solid items?

Why are my items pilling?

What are your snaps and zippers made from?

When will items restock?

Why do some of your fabrics have a different feel?

I noticed a difference in how my items fit

Do certain styles fit differently?

Why are Sleep Bag Walkers not available in Canada?

Why is the color of my item different from what is shown on your website?

Why are all items not available in all TOGs?

Why are Sleep Bag Swaddlers only made in XS?

Why are Slumber Bags only made in a 1.0 Tog?

Did you change your sleep bag sizing?

How should my sleep bag fit?

Do your products come with fold over hand or feet cuffs? Do the feet have grips?

What is the difference between Core, Seasonal, and Limited Edition items?

Can I cancel or edit my order?

Can I update my address?

How do I apply a discount code?

How do I add a gift message or receipt?

My discount disappeared when I logged into my account

Are price adjustments available for orders placed before a sale begins?

Do you sell Gift Cards?

What should I do if my Kyte is damaged or defective?

I purchased my Kyte from a third party retailer and it is damaged

My payment declined but I was still charged

I received the wrong items in my order

I am missing items from my order

My order was returned to sender

An item from my order was refunded

Orders

How much is shipping?

Can I combine my unfulfilled orders to save on shipping?

When will my order ship?

When should I expect my order to arrive?

Do you offer overnight shipping?

My order is lost or delayed in transit. What should I do?

Do you ship internationally?

Will I need to pay additional taxes and duties?

Clearance Sale Shipping

When will my sale order ship?

Shipping

Are any items ineligible for return?

How do I return my order?

How do I return for store credit?

How do I return for a refund?

How do I exchange something from my order?

How do I return or exchange a gift?

How do I return or exchange a gift without an order number?

Why am I being charged for my exchange?

I used a discount on my original purchase, can I apply it to the exchange?

Can I apply a reward voucher or discount code during the exchange?

I purchased my items from another retailer and need to return/exchange them.

Returns

How are points and tiers calculated?

When do I receive my points?

How to redeem rewards

How long does my tier status last?

What if I purchase under multiple emails, can those be merged into one account?

When do my rewards points expire?

Can I use more than one reward on a purchase?

Can I use rewards during sales?

How do I get points for reviews?

Can I return my order if I redeemed reward points for a discount?

How are Rewards applied to my order? What happens if a portion is refunded?

What sort of launches will I have Early Access to?

What sort of promotions will I have Early Access to?

I am located in Canada, can I still earn and redeem points?

I am an international customer, are there any limitations to the rewards program for me?

Can I share my rewards with others?

Can I be removed from the Loyalty program?

Do I get points for purchasing gift cards? Do Redeeming Gift Cards Lower my Points?

Will I receive points when using my Kyte Baby gift card?

I redeemed a rewards voucher and cannot find it

How do I receive Birthday Points?

I redeemed my points for a voucher but didn’t use it, can I get my points back?

I already made a purchase before noticing you have a rewards program. Will I still receive points for those orders?

Rewards

What is Offset + Seel Worry-Free Delivery and why do I need it?

Doesn’t Kyte Baby already cover lost or stolen packages through their customer service?

When to file a claim

How do I file a claim?

What if my package gets lost, and Seel replaces it by ordering another new product for me, which also then gets lost? Does Seel cover that too?

What are these marks/indentions on my new items? Are they damaged?Updated 22 days ago