Kyte Baby Help Center

<span style="font-size: 18px; font-family: Georgia, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Kyte Baby currently offers free shipping to US orders over $85, to Canada over $135 USD, and worldwide over $300. These totals are after discounts and before taxes. Gift cards do not qualify towards free shipping. Cart subtotal must be above your location&apos;s free shipping threshold. This is the amount after any discount codes/rewards vouchers are applied and before taxes are calculated. <span style="font-size: 18px; font-family: Georgia, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Flat rate shipping fees on all other regular priced orders: <span style="font-size: 18px; font-family: Georgia, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">$7.50 for US orders that are less than $85 USD <span style="font-size: 18px; font-family: Georgia, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">$15 USD for Canadian orders less than $135 USD $20 USD for all other international orders less than $200 USD <span style="font-size: 18px; font-family: Georgia, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All values are in USD unless otherwise stated. Shipping Rates and Thresholds Subject to Change during semi-annual sale events. Reference sale events FAQs for more details, <a class="fr-green" href="https://kytebaby.com/pages/clearance-sale-faq">read here</a>.<span style="font-size: 18px; font-family: Georgia, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We reserve the right to not ship to certain areas, in the event that shipping charges are too costly. <span style="font-size: 18px; font-family: Georgia, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note that local charges may occur at the customer&#x2019;s expense, specifically for Canadian and international orders, where additional duties and taxes may apply.

Kyte Baby currently offers free shipping to US orders over $85, to Canada over $135 USD, and worldwide over $300. These totals are after discounts and before taxes. Gift cards do not qualify towards free shipping. Cart subtotal must be above your loc

How much is shipping?

Shipping

Why should I choose bamboo?

What size should I buy?

How should I care for my Kyte?

What are these marks/indentions on my new items? Are they damaged?

Why aren't my Print items as soft as my Solid items?

Why are my items pilling?

Are your products organic?

Do your products contain any allergens or toxic ingredients?

What are your snaps and zippers made from?

Are your products ethically produced?

When will items restock?

Why are there limited quantities or sizes in some products?

Why do some of your fabrics have a different feel?

Why do my items fit differently?

Product

When will my order ship?

Do you offer overnight shipping?

Can I combine my unfulfilled orders to save on shipping?

Do you ship internationally?

My order is lost or delayed in transit. What should I do?

How do I return my order?

How do I exchange something from my order?

What should I do if my Kyte is damaged or defective?

Returns

What is Route Package protection and why do I need it?

How do I file a claim?

Lost Orders

Damaged Order

Stolen Package

Doesn’t Kyte Baby already cover lost or stolen packages through their customer service?

What if my package gets lost, and Route replaces it by ordering another new product for me, which also then gets lost? Does Route cover that too?

Routes Terms & Conditions

Route Package Protection

How are points and tiers calculated?

When do I receive my points?

How to redeem rewards

How long does my rewards status last?

What if I purchase under multiple emails, can those be merged into one account?

When do my rewards points expire?

Can I use more than one reward on a purchase?

Can I use rewards during sales?

How do I get points for reviews?

Can I return my order if I redeemed reward points for a discount?

How are Rewards applied to my order? What happens if a portion is refunded?

What sort of launches will I have Early Access to?

I am located in Canada, can I still earn and redeem points?

What sort of promotions will I have Early Access to?

Can I share my rewards with others?

Can I be removed from the Loyalty program?

Do I get points for purchasing gift cards? Do Redeeming Gift Cards Lower my Points?

Rewards

How do I add a gift message or receipt?

Can I edit my order?

Can I cancel my order or change my address after the 24-hour period has passed?

After placing an order, I noticed there was a promotion on the item(s) I ordered. Am I able to receive a price adjustment?

How much is shipping?Updated 4 months ago