Kyte Baby Help Center

<span style="font-size: 18px; font-family: Georgia, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can one-click claim for shipping insurance through the email that Route sends you after you check out, or you can&#xA0;<a href="https://claims.route.com/" style="text-decoration:none;"><span style="color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">file here</a> <span style="font-size: 18px; font-family: Georgia, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

You can one-click claim for shipping insurance through the email that Route sends you after you check out, or you can file here. Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

How do I file a claim?

Route Package Protection

Why should I choose bamboo?

Are your products organic?

Are your products ethically produced?

Do your products contain any allergens or toxic ingredients?

What size should I buy?

How should I care for my Kyte?

What are these marks/indentions on my new items? Are they damaged?

Why aren't my Print items as soft as my Solid items?

Why are my items pilling?

What are your snaps and zippers made from?

When will items restock?

Why do some of your fabrics have a different feel?

I noticed a difference in how my items fit

Do certain styles fit differently?

Why is the color of my item different from what is shown on your website?

Why are Sleep Bag Walkers not available in Canada?

Why are all items not available in all TOGs?

Why are Sleep Bag Swaddlers only made in XS?

Did you change your sleep bag sizing?

How should my sleep bag fit?

What is the difference between Core, Seasonal, and Limited Edition items?

Product

Can I cancel or edit my order?

Can I update my address?

How do I apply a discount code?

How do I add a gift message or receipt?

My discount disappeared when I logged into my account

After placing an order, I noticed there was a promotion on the item(s) I ordered. Am I able to receive a price adjustment?

Do you sell Gift Cards?

What happens if my package is returned to Kyte Baby?

What should I do if my Kyte is damaged or defective?

I purchased my Kyte from a third party retailer and it is damaged

My payment declined but I was still charged

I received the wrong items in my order

I am missing items from my order

My order was returned to sender

An item from my order was refunded

Orders

How much is shipping?

When will my order ship?

When should I expect my order to arrive?

Do you offer overnight shipping?

Can I combine my unfulfilled orders to save on shipping?

Do you ship internationally?

My order is lost or delayed in transit. What should I do?

Will I need to pay additional taxes and duties?

Clearance Sale Shipping

Shipping

Are any items ineligible for return?

How do I return my order?

How do I return for store credit?

How do I return for a refund?

How do I exchange something from my order?

How do I return or exchange a gift?

How do I return or exchange a gift without an order number?

Why am I being charged for my exchange?

I used a discount on my original purchase, can I apply it to the exchange?

Can I apply a reward voucher or discount code during the exchange?

I purchased my items from another retailer and need to return/exchange them.

Returns

How are points and tiers calculated?

When do I receive my points?

How to redeem rewards

How long does my tier status last?

What if I purchase under multiple emails, can those be merged into one account?

When do my rewards points expire?

Can I use more than one reward on a purchase?

Can I use rewards during sales?

How do I get points for reviews?

Can I return my order if I redeemed reward points for a discount?

How are Rewards applied to my order? What happens if a portion is refunded?

What sort of launches will I have Early Access to?

What sort of promotions will I have Early Access to?

I am located in Canada, can I still earn and redeem points?

I am an international customer, are there any limitations to the rewards program for me?

Can I share my rewards with others?

Can I be removed from the Loyalty program?

Do I get points for purchasing gift cards? Do Redeeming Gift Cards Lower my Points?

Will I receive points when using my Kyte Baby gift card?

I redeemed a rewards voucher and cannot find it

How do I receive Birthday Points?

Rewards

What is Route Package protection and why do I need it?

Doesn’t Kyte Baby already cover lost or stolen packages through their customer service?

When to file a claim

What if my package gets lost, and Route replaces it by ordering another new product for me, which also then gets lost? Does Route cover that too?

How do I file a claim?Updated 3 years ago